Help Center/Your account

Profile and phone

Your profile holds your name and the phone number Oncall pages you on. Keep it right, because a page can only reach a number Oncall has.

Open your profile

Click Profile at the bottom of the sidebar, or click your avatar and choose Profile. Everyone has a Profile, whatever their role.

Change your details

  1. Edit your name.
  2. Edit your phone number. Oncall pages this number by SMS when you are on call. Pick your country, then type your number. A leading 0 is fine, Oncall drops it.
  3. Click Save changes. This bar appears only when you edit your name or phone. Click Cancel to undo.

Check it works

After you save a new number, use Send me a test page on the same page to make sure it arrives.

More on your Profile page

Email, role, team and company are read-only. Your admin manages your email, role and team.

Your Profile page is also where you send yourself a test page and choose Where you get paged, such as SMS, Slack and WhatsApp.

To leave your company, click Leave followed by your company’s name at the bottom of your Profile and confirm with your password. You lose access, come off every rotation, your open incidents go to whoever is on call, and your email address is freed so another company can invite you with it. The company’s last admin can’t leave until someone else is an admin.