Roles and what each can do
Every person in Oncall has one of three roles. The role decides which screens you see and what you can change.
The three roles
RoleWhat it can do
Engineer
Gets paged. Sees Home, Incidents, On-call, Calendar and their own Profile.
Manager
Everything an engineer can, plus People and Schedules. Can add engineers, but not managers or admins.
Admin
Everything a manager can, plus invites, Integrations and Organization settings, and chooses the chat tool during setup. Can add managers and admins.
Rules that protect admins
- Only an admin can change anyone’s role, or edit or remove an admin.
- Nobody can change their own role or remove themselves.
- The company always keeps at least one admin.
What you see
If a screen is missing from your sidebar, your role doesn’t include it. Ask an admin if you need access.