An invite link doesn't work
You opened an invite link and Oncall would not let you in. The message tells you which of these happened.
Messages and fixes
What you seeWhat it means
This invite link doesn't work
The link expired (invites last 7 days), was already used or revoked, or can't be used. Open the invite Oncall emailed you, or ask your admin for a new one.
An account with that email already exists
This email already has a login. Use Log in, or Reset password if you forgot it.
This email address already signs in to Oncall with another company
To join with this address, leave that company first (at the bottom of your Profile there), or ask your admin to invite a different address.
That email address is already in use
Try signing in instead, or reset your password.
If you’re the admin and the Invite dialog says “That person can already sign in” or “That email can’t be added”, invite a different address. If it says only an emailed invite can be used, try again tomorrow.
Ask your admin
For an expired, used or revoked link, only an admin can make a new one. Tell them the email address the invite should go to.