I didn't get a page
If you expected a page and nothing arrived, work through this list from the top. Most cases are a wrong number or a shift that wasn’t yours.
Checklist
- Open Profile and check your number. Pick your country, then type your number. A leading 0 is fine, Oncall drops it.
- Click Send me a test page. If the test arrives, your number works.
- Check that you were actually on call. Open Calendar and look at the shift.
- Open the incident and look at its Paging section. It shows who was paged and on how many of their channels the page got through.
- If nobody acknowledged the incident, it may have escalated past you to the next person.
What to do next
If the test page does not arrive, fix the number and send another. If the number is right and the shift is yours, ask your admin to look at the Paging section on that incident.
In the meantime
You can always open Oncall and see every incident on the incidents list, whether or not a page reached you.