Help Center
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Getting started
  • What Oncall does
  • Create your company account
  • Set up your company
  • Invite your team
  • Roles and what each can do
  • Ask Oncall
Responding to incidents
  • When you're paged
  • Acknowledge and resolve
  • The incident page
  • Incidents list and board
  • Raise an incident yourself
On call and schedules
  • Who's on call
  • The calendar
  • Create a schedule
  • Edit a rotation
  • How escalation works
People and teams
  • Add people and import a CSV
  • Page-only people and sign-in
  • Invites
  • Change a role or remove someone
  • Slack status in People
Integrations
  • Slack
  • SMS
  • Grafana OnCall
  • Webhooks
  • When an alert fires again
Your account
  • Profile and phone
  • Send yourself a test page
  • Where you get paged
  • Reset your password
  • Search and keyboard shortcuts
Troubleshooting
  • I didn't get a page
  • I can't acknowledge from Slack
  • Signup says my email doesn't match
  • An invite link doesn't work
Getting started
  • What Oncall does
  • Create your company account
  • Set up your company
  • Invite your team
  • Roles and what each can do
  • Ask Oncall
Responding to incidents
  • When you're paged
  • Acknowledge and resolve
  • The incident page
  • Incidents list and board
  • Raise an incident yourself
On call and schedules
  • Who's on call
  • The calendar
  • Create a schedule
  • Edit a rotation
  • How escalation works
People and teams
  • Add people and import a CSV
  • Page-only people and sign-in
  • Invites
  • Change a role or remove someone
  • Slack status in People
Integrations
  • Slack
  • SMS
  • Grafana OnCall
  • Webhooks
  • When an alert fires again
Your account
  • Profile and phone
  • Send yourself a test page
  • Where you get paged
  • Reset your password
  • Search and keyboard shortcuts
Troubleshooting
  • I didn't get a page
  • I can't acknowledge from Slack
  • Signup says my email doesn't match
  • An invite link doesn't work

Help Center

People and teams

Adding people, logins, invites, roles and Slack status.

  • Add people and import a CSVFor managers and adminsAdd one person at a time or many from a spreadsheet.
  • Page-only people and sign-inFor managers and adminsWho gets paged without a login, and who can sign in.
  • InvitesFor adminsMake a sign-in link, send it, and manage pending invites.
  • Change a role or remove someoneFor managers and adminsPromote, demote or remove people, and the rules that protect admins.
  • Slack status in PeopleFor adminsWhat "Slack · linked", "Slack · by email" and "Not in Slack" mean.