Raise an incident yourself

Anyone can open an incident and page whoever is on call. You can do it in Oncall, in Slack, or by connecting a tool.

In Oncall

Press New incident on Home, Incidents or On-call. Fill in:

• Title: what’s wrong.
• Severity: SEV2 unless you change it.
• Team: the company’s default team unless you pick another.
• Schedule: the team’s main schedule.

You’ll see “Incident opened. Paging on-call.”

In Slack

Mention Oncall in a channel, for example @Oncall checkout is failing sev1. Or use the command /oncall page <what's wrong> [sev1-4] anywhere.

The incident goes to the team that uses that channel. If none does, it goes to the company’s default team. Admins set that default in Settings → Organization, which also shows who that team would page right now.

From tools

Connected tools raise incidents by themselves. See Webhooks.

Related

• Slack
• Webhooks
• When you’re paged