Help Center

Responding to incidents

Getting paged, acknowledging, resolving and working an incident.

• When you're pagedWhat the SMS says, the one-tap acknowledge link, and Slack.
• Acknowledge and resolveTake an incident, stop the escalation, and close it when it's fixed.
• The incident pageTimeline, notes, the paging trace and live updates.
• Incidents list and boardFind incidents by status, search them, and move them on the board.
• Raise an incident yourselfOpen an incident from Oncall or Slack and page whoever is on call.